Services characteristics

Characteristics	Only banknotes exchange	Exchange centers (banknotes and coins exchange)
Location:	All bank branches except micro branches, banking modules and branches located at department stores	Specific bank branches. Look for locations in the map of this page
Free of charge
For all the public
Exchange of domestic fit banknotes for others of the same or different denominations
Evaluation of damaged banknotes (for example: incomplete, deformed, stained and  marked banknotes) that still keep their value, for others in good of the same or different denominations
Exchange of domestic coins for others of the same or different denominations
Exchange of domestic coins and banknotes that have been demonetized or are in the process of being withdrawn from circulation for an equivalent amount in coins and/or banknotes that are currently in circulation
Limit per transaction:	3,000 pesos	3,000 pesos without exceeding 500 pieces for every denomination
Working days and hours:	9 a.m. to 12 p.m., Monday through Friday	Service times of bank branch operating as Exchange Center, Monday through Friday

General information

• Banknotes and coins in the process of withdrawn from circulation keep their value. Once they are returned to the banks, they are separated so they are not used again.

• Demonetized banknotes and coins correspond to the previous monetary unit in effect until December 31^st 1992, and their present value is equivalent to the indicated denomination divided by one thousand. For example: a demonetized ten-thousand peso banknote (prior to 1993) has a present value of ten pesos.
• Current value of banknotes no longer manufactured
• Current value of coins no longer manufactured

• It is important to mention that if you are a bank client, the bank is obliged to offer you these exchange services within the working hours of each branch.

• Presumably counterfeit banknotes and coins can be sent free of charge through any bank to Banco de México to be analyzed.

• For any complaints or comments concerning any of these services, dial 01-800-BANXICO (01 800 226 9426) or send an email to dinero@banxico.org.mx

Exchange center locations

Background information

• Test about banknotes and coins exchange services (FLASH)
• Advertising campaign (available only in Spanish) (PDF)
• Banknote and coin services offered by banks
• Radio (MP3)
• Exchange centers