With the aim of facilitating cash transactions by the general public, Banco de México and the Mexican Bankers' Association decided to establish, starting December 1, 2004, the banknote exchange service.

The service consists of responding to requests to exchange banknotes currently in circulation for others of the same of different denomination and has the following characteristics:

		The service is provided at all bank branches except micro branches, banking modules and branches located at department stores.
		Requests from the general public are attended who do not necessarily have to be clients of the banks.
		The maximum amount for each operation is 3,000 pesos.
		It is possible to exchange high denominations for lower ones and vice versa.
		It is possible to exchange banknotes with some kind of damage but still keeping their value.
		The service is free and is provided Mondays through Fridays from 9:00 a.m. to 12:00 p.m.

This service was established to satisfy the public's demand for different banknote denominations in circulation, and thus to facilitate cash transactions.

Other cash-related services - such as exchange of metal coins, demonetized banknotes, or banknotes in the process of being withdrawn or deteriorated, valuation of incomplete banknotes, as well as sending presumably counterfeit pieces to Banco de México for an evaluation - will be provided at the exchange centers established at different branches throughout the country.

For any complaints or comments concerning these service, call 01-800-733-5000 or send a message to dinero@banxico.org.mx