




Operations with cards in Electronic Commerce sites






Ecommerce card payments







Ecommerce card payments acceptance rate 1/







Ecommerce card payments chargeback rate 2/







Ecommerce card payments refund rate 3/4/








For disaggregated data bank , go to the internet page of CONDUSEF.
Notes:
1/ In the first quarter of 2021, data were modified to include information that had not been considered.
2/ The acceptance rate is defined as the number/value of authorized payments as a proportion to the number/value of requested payments.
3/ The chargeback rate is defined as the number/value of chargebacks (transactions disputed by the cardholder to his bank because of charge refusal, such that the cardholder's bank starts the funds return process to the ecommerce's bank) as a proportion to the number/value of authorized payments.
4/ The refund rate is defined as the number/value of refunds (transactions in which the commerce requests the funds return from his bank to the cardholder's bank, because the customer returned the goods or did not use the acquired services) as a proportion to the number/value of authorized payments.
5/ In the first quarter of 2017, the refund does not include BBVA Bancomer or Banamex information

