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FREQUENT ENQUIRIES OR FREQUENTLY ASKED QUESTIONS (FAQS)

Interbanking transfers for SPEI® users

Existence of fraudulent communications

Financial Information

Total Annual Cost (TAC)

CONTACT US

In addition of the information provided in our website, if you wish to formulate an enquiry to Banco de Mexico, we place at your disposal the following service channels:

Electronically

Enquiry formulation
Enquiries received after 18 hrs. (GMT -05:00), will be processed the next business day.

By telephone

Phone number: + (52 55) 5237 2000

Information regarding bills and coins: 01-800-BANXICO (01 800 226 9426), or, write an e-mail to: dinero@banxico.org.mx
Contact us: + (52 55) 5237 2478

Customer service hours

From 9 to 18 hrs. Monday to Friday

Social networks

https://twitter.com/Banxico
https://www.facebook.com/DivulgacionBanxico

We remind you that Banco de México offers the facility “Contact us”, to address any inquiries related to its activities. In addition, in case you wish to request access to any information generated, obtained, acquired, transformed or in possession of Banco de México, you have the right to submit, at any time, your request in accordance with the applicable legislation on transparency and access to public information. You can place your request through our website available to the public for that purpose, located through the following link:

https://www.banxico.org.mx/Oficialia_Transparencia/verSolicitudes.do?BMX_organismo=1